Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

High Estimated Bill, even with metre readings


We moved into a rental property and received very high gas bills. Estimated for a family of 4, when there are only 2 of us living here.

After many calls and messages to AGL, they identified that the metre was broken, and someone finally came to replace this after another 2 months.

We have received a bill of $330 for this month. I have tried to update the meter reading on the app, it won't accept it as it is lower than the previous read.

There are no agents available so i cannot send a photo.

How do I get this fixed?

Once AGL recognise my new meter read, how do i receive a refund for the last 9 months of overcharging?

Tags (3)

AGL Community Manager

Hi @KandR , if you log in to your account and click "Message Us" you can leave a message and an agent will respond to an issue when they're available - no need for you to wait around.

If an estimated bill is too high, when a subsequent actual read is received your account will be credited automatically. 

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