Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Get a refund

Switched-on

Have recieved a letter to say my bill smoothing is in credit,would like to get the $566 credited to my bank account

3 REPLIES 3

AGL Moderator

Hi Kianaerin2,

 

Thanks for getting in touch!

 

You'll need to get in touch with our web chat team here to request a refund.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

How long did the refund take to arrive on your bank account? 

AGL Moderator

Hey littlemiss01111!

 

I can't speak on behalf of Kianaerin2, but refunds typically take 3-5 business days to reach customers.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.