Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

General Usage Next


I've just received my quarterly gas bill that is over $1000 compared to literally every other gas bill I've had ranging from $200-$240. On this bill the meter has been read on two seperate occasions with one stating the initial reading started at "0", has a general sausage charge, a supply's charge AND a "general usage next charge" which I've never had before and is over $600???? Not to mention no one has occupied the premises for 1/3 of the quarter??? What is going on??? Not impressed at all. 



* general usage charge, supply charge and "general next supply" charge 

AGL Moderator

Hi Jenna98_,


This sounds highly unusual!


Can I ask if the second meter reading starting at '0' is listed under a different meter number ("Meter no.") than the other meter reading? Are you aware of your gas meter being replaced at all?


Kind regards,



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i wonder what 'general usage charge' is. in the past months, mine ones did not include that either but i got the 'general usage charge' this bill. by the way, i pay monthly and i live in victoria.