Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Gas meter installation for new property


Hi Agl,


i am customer of AGL since last 6 years and i requested for a new Gas meter installation for a new home under construction.The house is ready for completion in 2 weeks time but plumbing work cannot be completed due to Gas meter not yet installed at the property.It's my mistake not applying for it early in the construction process and i am in big mess now moving into new house without Gas.i have two kids and it is going to be a nightmare living there for sometime without hot water.


Can AGL do something please? i am calling AGL everyday to check the status and i am getting same response that it takes 30 to 40 business days for completion.No one in the new connections team understanding my situation and try to help me.Can you do something AGL please.I have applied for it online on 27th June and AGL is counting 30 business days from 7th of july 2016.


My new gas meter installation quote number is 64703.


Can you please help me in any way......Big thank you AGL