Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Gas bill too high




Bill Period : 12 Dec 2019 to 10 Mar 2020


We are a family of four ( 2 parent, 2 kids (5y, 1y) ). We use gas for cooking, we do not use it for any other purposes like heating water. Recent gas bill of $278.33 for the period mentioned above is too high considering our cooking was normal in this period. This amount is more than twice the bills received in past($110.39, $136.77, $108.06, $114.87, $133.71).

Other reasons why bill amount and meter reading do not make sense are :

 - We were abroad between 23-Dec to 07-Jan. So there was 0 gas consumption during this period. But the Average daily cost and usage for 3 months Jan, Feb and Mar is same for all these three months - $3.09.- The Supply address is incorrect in the bill under section " Your gas supply details."

     This same address is mentioned at the top of the bill.


May I request AGL to review the bill and share the corrected bill.







 @Swarup yes, me too, I guess, the $1400 bill is just for one month estimate? not the whole year.

I also got the monthly bill $9xx monthly every two monthly.


Let us know how it goes man, hopefully, we can get the right way to sort it out.


Hi swaroop was this sorted out eventually??


I am having same issue with agl they have sent me 1700 bill i am single guy in a 2 bedroom flat i cant believe it.


Could you pls email me i can discuss privately as to what action i need to take against agl...thanks sanjay