Hi, I was charged 3 times on my gas bill and I called AGL to discuss about the issue. I was told to have a look at the meter and provide the reading. As the reading didn’t match, I was told there might be meter defect. Some people from Jemena gas came to inspect our meter during that period and we were told we have meter defect . But it has been 6months now but nothing has be done till now. I was issued with another three months bill and as I called I was told not to worry and to ignore the bills as I will be issued with another one. But, today I got an email for overdue amount. So, I called again, but now I am told to pay all the amount. This thing is really frustrating. Please help me out.
Thank you for your post!
I'm sorry to hear that your recent experiences with us have been so frustrating. Can I please confirm when you last spoke with a member of our customer service team, and what sort of expectations were set moving forward?