Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

First Bill




i did not receive my first electricirty bill since switching  (via paper or email)but I have reeived a disconnection notice this motrning to my email.


I did not even receive my bill. I called the contact centre and they sais it was sent out in September but the only email I got from AGL was a Welcome email.


This means I have been charged extra already due to late payment. I would like to escalate this problem as I do not believe I received my first bill. I checked junk folder and nothing there either...


AGL Moderator

Hey peekay,


Thanks for reaching out!


I'm sorry to hear that we've left you out of the loop here. This is not an ideal situation in any case, and I can only assume that the fact that this is your first bill makes things that much more frustrating. So that we're able to sort this out for you, we'll ask that you send us a private message (click on my username then click 'Message') or contact the service team via chat here with your AGL account number and email address, and we'll be happy to help where we can!


Kind regards,



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Hi Jaydeny. I have a massive issue with agl. I have complained have tried to get the bill reduced ECT and no one will listen to me which is making me want to switch retailers! 

Our first bill was $1448 which is massive. I have spoken with agl to have the bill reduced due to the fact either they started The Meyer read from the precious tenants or there was an issue with billing. So far with 51 days remaining our bill is only $396 which is a massive reduction amount with no change to our previous bill. My partner is a war veteran and I'm on a pension and would like our bill rectified as this is ridiculous