Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Finacial hardship help


I have been behind on bills for a while now and just can’t seem to get on track with it all.. how am I able to set up a payment plan to pay money each week? 


AGL Moderator

Hey Alisa11,


Thanks for your enquiry!


We understand that getting on top of your bills can be a tall order, but I'm happy to say that we offer a number of different payment plans that can help! So that we can sort something out, you'll need to contact us.


Kind regards,



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Hi there my name is Rachel Duncan in havifn a hard  time atm sick kids 

no help I’m going through a hardship big time 

so I want to kwn we can re start the payment plan but through centre pay for gas and electricity I got workers trying to pay me  

AGL Community Manager

Hi @Rachelduncan5 sorry to hear you're struggling at the moment. For information on the support  available to you, take a look at our COVID-19 response page. AGL are offering extra options in addition to our usual hardship programs.

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