Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Extremely High Quarterly Electricty Bill



We moved into our new house 3 months ago. I recieved the AGL bill from 01 May - 01 Aug and it came down to 1173$. 


We are a family of two adults and two children. We used an oil heater in 2 rooms during winter whole night. washing is pretty nominal with 2-3 loads per week.

with two young kids, our bills were never more than $400-500$ at our old house.

This seems like a clear rip off. I have never had such huge bills and unsure about what steps do we need to take.

I will be changing energy providers if no one can explain this.

Pls pls help. this is scary and saddening.





AGL Moderator

Hi anaussie,


Welcome to the AGL Community!


I'm sorry to hear that you've been taken aback by your most recent bill, and we'd like to see what we can do to help alleviate your concerns. We recommend that you start by checking your current meter reading against the meter reading on your bill to ensure that it is accurate. If the reading used on your bill is accurate, you should expect your current meter reading to now be higher. In addition to this, we also encourage you to jump over to our energy saving advice page which contains helpful information and links that'll help you understand how energy is used in your household.


If you'd like us to take a closer look at your account specifically, you're welcome to get in touch.


Kind regards,



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I was very very shocked at my las bill over $1000. We have gas heating but use it very limited. Might be time to look at another electricity provider for me. We also have solar panels and solar hot water. I have been in a large amount of credit with these guys previously but not now😡😡