I was just on the phone to the 13 number re advising of a deceased estate matter..the person on the phone was not able to assist and said it would be 30 days before someone could back to us...how can this be the case?
Welcome to the AGL Community!
It sounds like you've been given some fairly unusual advice. I'd like to take a look at the account in question to shed some light on this, so please send me a quick private message (by clicking on my username) with the concerned account details.
I'll need you to send me these details via private message as it is considered sensitive information.