Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Energy consumer

Switched-on

I have a Granny Flat where no one lives in now. The previous person living there has disconnected and cancelled their contract with AGL.

 

Electricity is still working in the granny flat. I thought it was disconnected.

 

I just received a bill for the granny flats address but with Energy consumer on it.

 

I rang AGL customer service an was advised No no needs to pay the bill.

After reading a few post on this topic. im confused

2 REPLIES 2

AGL Moderator

Hi Jusb3, 

 

Thanks for being part of the AGL Community.

 

An Energy Consumer bill will be generated if there is usage registered for a meter with no account set up. So that we can look into this further, please contact us here.

 

Kind Regards,

Jenna

Switched-on

Thanks for your reply.

 

I already have contacted AGL by phone and the response I got is in my original post.

 

Can you provide something from your policy in regards to "energy consumer"

 

Or can you contact me directly.