Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Energy Plan - pay on time discount



actually , i have a electricity due yesterday, and i paid the bill yesterday night by my phone,

maybe due to the  terrible wifi, Payment pages are always buffered. When I found out that commbank had alerted me that the payment had been made, I simply closed the buffer page.

the question is that i open my agl account today,the website reminds me that I have already overdue i day. but my commbank account has been charged. so what should i do? please check my account

waiting for your reply 

thank you very much




AGL Moderator

Hi Elva,


Thank you for getting in touch!


Provided the payment left your account yesterday, your pay on time discount should be honoured. I'd encourage you to log into your AGL My Account to see if your account balance has updated!


Kind regards,



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