I did not receive a bill from you last month - the money was taken out by direct debit. I rang and spoke to a woman who apologised. Said she would send another. One week later - nothing! She told me to look in my spam folder - I had already done so. So where is my latest bill?
I'm sorry to hear that we've making this so difficult for you!
I'd encourage you to log into your online account here where you'll be able to obtain the most recent copy of your bill(s). If you don't find this service useful, you're always welcome to get in touch with our web chat team here.