Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Electricity Bill has risen in price even with less use of things such as heater which was main cost.


Hi there

The past two months my electircity bill had been sitting around $430 and my partner and I figured it was the heater. This last month though, the heater has been used probably 80% less than in previous months, yet our bill has somehow climbed higher to $488 rather than dropped down with less power use. So we're a bit frustrated to say the least as we were expecting a lower bill with cutting out heater use.

Just wanted to find out how this could be an accurate bill?



AGL Moderator

Hey James95,


Thanks for reaching out!


I can definitely appreciate the cause for concern here, and we'd love to look into this for you! So that we can jump into your account and have a look around, you'll need to contact our web chat team ( who'll be happy to help where they can.


Kind regards,



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