Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Double usage since smart meter installation

Switched-on

Since the installation of a smart power meter our usage has doubled. There has been no change in usage behaviour on our side. How can that be explained?

1 REPLY 1

AGL Community Manager

Hi @Esther1 . There could be a number of explanations, either related to the new meter installation or separate from it. As it will require direct access to your account to investigate, we won't be able to assist through this community. I'd suggest getting in touch with customer service via your preferred method.

 

The best way is by logging into your account and clicking the Message (💬) button in the bottom right, or the top left on the AGL app.

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