Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Discount on Gas/Electricity



In 2016, i was put on a plan for gas and electricity offering a 25% pay on time discount for got gas and electricity for remaining loyal to AGL. At the end of 2017, this plan renewed but with a reduced pay on time discount of 18% for gas and electricity.


From talking to other customers and reviewing online, i can see that other customers are being offered a 28% pay on time discount with AGL?


I've been a customer with AGL for approx 7 years (and would like to remain so) and was wondering if you could bring my gas and electricity plans in line with other customers?


Kind regards



AGL Moderator

Hey Tiffany,


Welcome to the Community!


This is something that we'd be happy to take a look at for you! We'll ask you to contact us so that we can jump into your account and ensure that your loyalty is suitably rewarded.


Kind regards,



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