Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Direct Debit Discount


I’ve been an AGL customer for over 10 years. Been in my current residence with electricity provided by AGL for 4.5 years. I pay by direct debit. I was recently told by a friend that AGL have upped their direct debit discount. I checked my current bill and I see it there as a credit. I’ve just gone over all my previous bills and there’s never been a discount on any of them for direct debit. Why would I never have received this discount prior to now? 


AGL Moderator

Dear Rachandkids,


Thank you for your post!


The way in which your discounts appear on your bills may vary depending on which discount plan you've accepted. For example, if you were previously on a 'Savers' plan, your discounts will likely appear as a 'Pay on Time' discount. If you've recently changed to a 'Set & Forget' plan, you'll see your discount change from a 'Pay on Time' discount to a 'Direct Debit' discount instead.


Kind regards,



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