Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Deferral of monthly payments


To whom it may concern


Due to the Covid 19 impact, we are not running our business as usual. Our trade slowed down dramatically. I would like to know(as a matter of urgency) if it is possible that our Company could defer our monthly payment for electricity and gas with immediate effect. We are still operating our business at a very small scale(trying to keep employees in their jobs as much as possible) and would appreciate your assistance during these very difficult times.

Your favourable response would be much appreciated.

Haverick Meats.





AGL Community Manager

Hi @Heydenrych . I'm sorry to hear your business has suffered at this difficult time. For information on the support we can provide during the COVID-19 crisis, check out our response page. You'll find information on applying for payment extensions and other hardship support measures there.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.