Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Daily repeat of bill with new "Direct Debit date"

Semiconductor

For the first time I have been getting daily emails of my current bill with a new Direct debit date.

This has been happening for about two weeks.

As this is probably an automated process I am worried about possible multiple Direct debits.

I have spoken to AGL yesterday and suggested it was a glitch, they said they would fix, but it is still there today.

Has anyone else experienced this anomaly?

4 REPLIES 4

AGL Moderator

Hi ozdroggy, sorry this is occurring so we can investigate why this is taking place please get in touch via Messenger in My Account or the AGL App. 

Semiconductor

By "get in touch via Messenger" I assume you mean the 'chat' thing?

AGL Community Manager

@ozdroggy , yes, if you log into your My Account page, you'll see a Message Us button.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Semiconductor

NO!

I have "Messaged" and phoned and am still getting daily repeats of my current bill with a new Direct Debit Date.each day.