Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Credit scores

Switched-on

Hi, 

hoping someone in the know can shed some light on this one for me.

We moved house and in setting up the AGL account for the new house they completed a credit check,

The customer service person assured me this would have NO affect on my credit score.This was confirmed, no issues with my score and the account went ahead.

I just checked my credit score and it has gone down - I queried this with the credit company and they told me it’s due to an “enquiry”.

I found out it was all because AGL performed this credit check - even though it was approved it somehow affected my credit score negatively.

Has anyone experienced this or knows why??

it would be a massive help.

Thanks.

 

 

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