Was paying 148 pm for more than 6 months. 164 was deducted additionally in oct which has now being acknowledged as an error....also an incorrect entry by call centre agent meant i got 2 threatening letters saying i have not paid money whereas agl owed me money...
bill smoothening amount has now been reduced to 104???
Still not sure how much was i consuming and what will happen to the extea $$ i have paid????
Very confused and a little wary??,,
Hi there, @Wary_cust. We're sorry to hear about this difficulty with your account - it certainly does sound confusing! We'd love to clear this up with you, if you can please leave us your details via our secure webform, one of our team members will get in touch right away to discuss.