Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Centrelink centrepay


If both my gas and electricity accounts are overdue but I have just set up a Centrelink centrepay direct debit will my accounts be disconnected


AGL Moderator

Hi Ditch,


Good question!

It's great to hear that you've set up periodic payments. If you haven't already, it's very important that you get in touch with our customer service team to set up a payment plan for your accounts that aligns with these payment amounts and dates. This lets us know how much we should expect from you and when, and will also prevent your power from being disconnected!


You can find us on web chat here.





If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


If you have set up a Centrepay payment, they will pay the amount when you ask them to.

If it's overdue, you really need to get in touch with AGL or whoever it is first and explain the situation.  You may need to pay a small amount to keep them happy.  You can always pay in small instalments before the situation gets to this situation, even if it's $10 a fortnight.

And definitely look at a financial counsellor; they won't judge you.