Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Cannot access my account



I have not been able to access My Account for almost 2 weeks now. Every time I attempt to login it loads as if to go to my account homepage then the following message appears: 

Something unexpected happened.

We are sorry for any inconvenience. My Account is unavailable right now. Please check back soon

AGL Moderator

Hi jc1995,


Thank you for getting in touch!


If you're still experiencing these issues, we'll ask you to get in touch with our web chat team here so that we can help you further.


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


This is a frequent problem. Happens very often. Now I can't access my account at all for few days.

AGL Moderator

Hi Alim! 


Welcome to AGL Community! 


I am sorry that you are having issues with your online, that can be quite frustrating. 


If you have a look here you may find some information, if that does not help, please get in contact with us directly so we can review with the IT team. 


Thank you