Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.



How can I get you to respond to my emails to you - 4 in the last week with no response whatsover- trying to sort out your drastic overcharging on my bill! Your on-line chat is hopeless as the operators have only the most basic command of the English language and can't understand anything of any complexity (i.e. the stuff that anyone who can read can find out for themself on the webpage). I want my bills issued for the correct amount and I cannot get any response from you


Retired AGL Moderator

Hi @deborah

Thank you for reaching out to us and apologies for the delayed response.


I am very sorry to hear of the difficulty that you have had in trying to resolve these billing issues with your account. So we can look into this for you in more detail, we'll ask that you send us a private message (click on my username and click 'message') or via web chat here with your AGL account number and email address, and we'll be happy to assist further! We'd be happy to help on Community however as its a public forum we can't dive into your account to see what's going on on the public forum. 


Thank you so much for your patience, and we look forward to hearing from you.

Sincerely, Dave.

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