Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Billing issue, my credit

Switched-on

Already, disconnected with AGL, paid my last bill, and just found that the bill has been deducted for a second time through direct debit, so I have a credit now that I want it back ASAP

1 REPLY 1

AGL Moderator

Hi MichaelRezk,

 

Welcome to the AGL Community!

 

I'm sorry to hear that this amount has been taken twice. Needless to say, you're absolutely entitled to a refund for this amount which you'll need to request through one of our customer service teams. You can contact us here.

 

Kind regards,

 

Jayden

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