I'm very sorry to hear that this miscommunication has left yourself and your wife in such a difficult position. To clarify, all accounts are set up on quarterly billing by default but the length of your very first bill is dependent on when meter readers next pass through your area after you've moved in, so this can mean that your first bill is for a shorter period.
I want to let you know that you're welcome to send me a private message if you'd like us to arrange a new due date for these accounts, and also address any other outstanding concerns that you may have.
If I’ve helped in anyway, please mark my post as SOLVED!
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