I have just changed plans and had a look at it and am curious as to why I am charged extra to pay you. This seems to have infiltrated every business now so that it looks normal but it is an outrage that I am charged for paying my bill with the only option that are given to me. I know it has been going on for a long time but its just wrong. There is no option where I can pay and it costs me nothing. I thought the direct debit was the easiest for all and I am sure no human is involved in that.
Is there an office I can come to and pay with cash as an option to not paying a fee to pay my bill.