Bill Smoothing Accounts - Credits and Payment Intervals

[Dan]

Hi AGL,

I was wondering why i recieved an urgent payment reminder (over due) on my gas AND electricity accounts even though i am in credit in each account (5x over the fortnightly payment)?I have not made payment in a month (suppose to be fortnightly) and i may add will continue not to do so until i am no longer in credit.... (switching to a cheaper supplier)
Why would you harrass long term customers for payment even though they are in credit!?
Shouldnt you be thankful for the interest earned on our credit?

Regards,
Dan

[jaydeny]

Hi 55,

What did you need help with specifically at the moment?

Cheers,

Jayden

[MartinC52]

how do I change amount I pay, this site is rubbish

[jaydeny · Accepted solution]

Hi MartinC52,

Welcome to the AGL Community!

You can make changes to your Bill Smoothing arrangement by first logging into your AGL My Account here and then clicking Manage Account -> Billing and Payments. If this doesn't help, you'll need to get in touch with our customer service team here.

Kind regards,

Jayden