Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Account sign in issues

Switched-on

Hi,

 

I've now attempted twice with accounts at AGL to sort out my account sign in and it still hasn't been rectified.

 

It now says "We are just putting the final touches on. Your account will be ready shortly so please check back soon". I've been a customer for over one year and they still can't solve it.

 

What's next and how do I get it solved? Sick of wasting time to get nowhere.

 

MT

3 REPLIES 3

AGL Moderator

Hi munetf,

 

I'm sorry to hear that you've had such a difficult time making the most of our online services.

 

Given the amount of time you've already spent on this, I'll kindly ask you to send me a private message and I'll take care of the rest!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Mine also says

"We're just putting the final touches on.

AGL Moderator
AGL Moderator

Hi Yaus, 

 

Thank you for your post. 

 

I'm sorry to hear that it's taken so long to get your online account activated. It may be something from our end so please contact us via webchat here and we'll have a closer look for you. 

 

Kind regards, 

 

Le 

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.