Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Account Disconnection without permission

Switched-on

After checking my account status back in July I noticed that my Gas showed as disconnection pending. My account is in credit and as the account holder, I never requested this. After many discussions with AGL via their online chat and also by phone, no one could explain and an enquiry has been lodged. 

Today, 5 months later I received in the mail 2 accounts addressed to "Energy Consumer" and also in a seperate letter a "Plan Confirmation" also addressed to "Energy Consumer".

 

Has this happened to anyone else? How hard can it be to look up address and see that there has been ongoing issues with this address and account holder.

 

Feeling very frustrated!

0 REPLIES 0