My AGLIQ is not giving me details when I click on usage>go to electricity and solar. It just gets stuck in a loop and brings me back to the overview screen.
It has been out for a while and I have a query in but the frustration is mounting.
Webchat reference number is 1491741197
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I have the same issue, I have a newly installed smart meter and 5kW of solar panels. The energy stat I am seeing in AGL IQ is a static of old data. Any one have a solution. I also am totally not willing to pay anything to see the info. I can easily walk out and look at toe meters now and then if needs be, but the digital info is available and AGL should provide it to their customers. I have whited out my account info...
You could try private messenging Jaydeny the Moderator here in the Community. Include your acc number, screenshots etc.
I sent an email, had a few replies, did cache clearing, tried using various browsers, even reinstalling them. Still not working, log-in still intermittently functional as well. I am underwhelmed by the problem persisting for so long and judging by this thread and other threads here, I am not alone in having issues. In the scheme of things this is not rocket science to correctly implement. Maybe AGL needs to employ smarter web technicians...
I am using safari browser on mac and no trouble checking usage at all lately . it can be a bit slow to load but does come up
mind you its depressing given high heating costs in winter
I'm in SA and SAPN has a good portal using the same data from the wi-fi dongle and is updated the next day.
I agree, this shouldn't be that hard. I'm convinced there is some human validation along the line given the lag time.
I'm also chatting with the app group as mine is stuck, again, at last Tuesday.
I found the SAPN webpage, https://www.sapowernetworks.com.au/centric/customers/mymeter.jsp, it says they are relinquishing the role to the power companies. I wonder if I am able to sign up and access my data through them, I'll give it a try...
Yes the SAPN portal is very useful and more timely being available the next morning.
Unfortunately you can't get a projected bill/credit which is my motivation 😉