Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

AGL still billing even after gas transfer

Switched-on

My gas was transferred to Tange Energy in August 2021. I am still getting billed by AGL and have received a bill for October. The gas distributor says Tango Energy is my current retailer and AGL shouldn't be billing me. When I called AGL, they said that the bill is only transferred when they issue a final bill. This seems ridiculous that they are still billing 3 months since I transferred my gas. The distributor and Tango Energy both can't understand why AGL is doing this. Any assistance would be greatly appreciated

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