Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.



I have been using the app for a very long time.

i have always been able to check my electricity usage and cost daily. I have also been able to send a meter read for gas.

the app was I believe updated about 3 weeks ago, since then I have not been able to get my electricity details at. I phoned AGL and discussed my problem and was told to delete the app then download again and wait 24 hours. I have done this 3 times now and I still can’t get my electricity details. I would appreciate  this problem being rectified.

thank you,


AGL Moderator

Hi Puzzled,


Welcome to the AGL Community!


We're aware that a number of customers are currently experiencing a delay in the their data updating. This should be resolved within the next week.


We apologise for any inconvenience caused in the meantime.


Kind regards,



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