I have an account which I can access for my rental. However I’m currently building a home and you’re also my gas provider, I believe my builder may have arranged this. I get sent the bills and make payment however can’t access the account. I’m wondering how I can combine them or get access to my house. This would also allow me to set up direct debit.
Congratulations on the new build, we can absolutely merge those together for you however will need to look into your account specifically. My recommendation would be get in touch with our team directly here.