I dont know how my 10 % pay on time discount is calculated, My bill is $83,87 and my discounted amount if paid by due date is $82,05 I mean HELLO 10% of $83,87 is $8.37 Maybe I'm no good for maths
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Thank you for getting in touch!
Our percentage discounts apply to your usage charges only, not the total of your bill. As a result, if you attempt to calculate your discount using the 'Total due' figure on the front of your bill, your calculations will not balance.
If there is anything else that I can clarify, please get in touch!
thanks for answered me but your answer mades the problem even bigger . I was offer 10 % discount of my bill and from $83.87 I have to pay $82.05 ?? I have $ 1.65 discount. if that is 10% the total bill should be $16.50 something is very wrong or missleading Im not happy at all . I will enquiere with other sources and then take my decision
Thank you for getting back to us, Reneman59!
Again, your discount only applies to your usage charges. You can find these charges on the second page of your bill, under the heading 'New Charges and Credits'. Your usage charges are typically represented as 'Peak'. These conditions are clearly outlined in our Welcome Pack that we send out at the beginning of every agreement, and we apologise if you feel that there has been a lack of clarity here.
If there is anything else that we can do to help, please get in touch!
When looking into the finer points of your agreement with AGL, we'd encourage you to reference information directly from AGL, and not a third party.
You can find out more information about what our discounts do and do not apply to by following this link. You'll note that this clearly states that our discounts apply to usage charges. As noted previously, this information is also included in the Welcome pack that you received when accepting the plan.