Why was I not registered? I have been with you at my present address for two years.

[senshea1]

I have been a customer at this present address for two years. I previously received email bills. Today you did not recognise my email address nor my mobile number. The following is from my June 2019 bill:

Name:	Chris
Account Number:	70xx xxx 561
Supply address:	U X/XX Summerville Street ANNERLEY QLD 4103
NMI:	⁠31xxxx56694⁠

The address is incorrectly spelt.

You have not sent me my latest bill - but charged me.

So, fix this and get back to me!

Energy Australia is calling ...

[jayden_AGL]

Hi senshea1,

Welcome to the AGL Community!

I'm sorry to hear that you've run into this frustrating issue. Unfortunately we can't assist you with these sorts of account-related enquiries through the AGL Community. The good news is that our customer service team are just a few clicks away! You can reach them here.

Kind regards,

Jayden