Payment

[LizG]

Hello,although my agl electricity & gas accounts are in my name, my husband pays the bills.His name is not on the house title, he is isted as having access to my agl account.

We are on a Value Saver option, my husband setup a payment plan for Gas , however although listing his bank account as it to be debited from, the payment came out of my bank account , twice.

Please, what do I do?

[megan_AGL · Accepted solution]

Hi LizG,

Thank you for reaching out.

You can update the direct debit details in the AGL app or my account, alternatively you can contact us and we can update the details for you https://www.agl.com.au/help-support/contact-us.

Kind regards,

Megan

[LizG]

I have resolved this issue, thankyou.