Failed direct debit

[Tarryn]

Has anyone else had multiple attempts at setting up direct debit only to be sent an email after the bill was due saying "unauthorised transaction"? I've called AGL multiple times to discuss this and re-set direct debit up, the same thing keeps happening. Direct debit is meant to save time, not add to it!!! There is ample funds in the account and I've accepted the direct debit agreement so thought this would be authorising.

I'm thinking of leaving AGL. 

[Melissa36Dosset]

Hello!

Repeated "unauthorised transaction" errors with AGL direct debit despite setup attempts and ample funds are a frustratingly common issue. This likely stems from internal AGL system errors, incorrect data entry on their end, or less commonly, bank-specific requirements. To resolve this, escalate within AGL customer service, formally complain if needed, contact your bank for their perspective, document all interactions, and seriously consider switching energy providers if the problem persists, as direct debit should simplify, not complicate, bill payments. 

[SYED_AGL]

Hi,

Thank you for reaching out. I’m really sorry to hear about the trouble you’ve been experiencing. I can completely understand how frustrating this must be for you, and I truly appreciate your patience.

The repeated unauthorized direct debit transactions are certainly an error on our part, and I want to help get this resolved for you. Please contact us through this link: https://www.agl.com.au/help-support/contact-us. Our dedicated team will be able to investigate this further and ensure everything is sorted out for you.

Thanks again for your understanding, and please don’t hesitate to reach out if you need further assistance.