Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

paid bill -getting overdue

Semiconductor

I have paid my electricity bill but got an overdue notice

4 REPLIES 4

AGL Moderator

Hi Sweetpea,

 

Welcome to the AGL Community!

 

This sounds frustrating. Does your account balance appear to be overdue when you log into your AGL My Account? You can log in here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Semiconductor

Jayden

 

thankyou for your reply. The error has now been resolved. 

It was resolved via chat

 

 

Semiconductor

Jaydene

 

the over due bill has now been credited but I would like the penalty fee credited as well as it's unfair and unjust to be a penalty fee for something we didn't do. Can you credit this amount please? 

thanks, Maree

AGL Moderator

Hi Sweetpea,

 

Unfortunately I can't arrange this through the Community I'm sorry to say. If you log into your My Account using the link above, you can get in touch with our customer service team via Messanger.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.