no billing notification

[ed4277]

Hi,

Recently received a text message saying that I have an overdue bill.. I never received a bill in the mail or to my email.. This is frustrating because now I can't benefit from paying early as I have for all my previous AGL bills. Why has this happened?

[Anonymous]

Hi @ed4277, firstly apologies in the delay in getting back you & your poor customer experience. Could you please PM your account and contact details. We'll look into this for you asap.

[ed4277]

@Anonymous I PM'd you with my account and contact details 14 days ago.. Since then I received mail from AGL saying that they will automatically swtich me to another rate... Don't know why I can receive other collateral from AGL but no Bills on email or in the mail- costing me more money..

[Anonymous]

Hi @ed4277  I'm so sorry I missed your  message. When will be a good time for me to contact you ?