I ercently discovered online when I check my current plan there are two new charges - CL33 Supply Charge & Solar Metering Charge - I did not receive any notification - did anyone else?? These charges commenced on 1 July 2015.
Really sorry you haven't received any communications from us about these changes. We'll look into this and find out why you didn't receive any correspondance from us - leave your account details via our Support Form.
It's difficult to give you the right info without taking a look into your account, but if you're in QLD, this Knowledge Base article will be useful.
Let us know if you need anything else.
Hi, thanks for your reply, I have contacted AGL more times than I wish to remember on this issue - each time I am advised an email will be sent to me explaining how these two NEW charges are not new charges - still waiting for that response - not paying these charges until AGL proves otherwise..