why have you made it so hard for someone to ask simple questions.
all i want to know is if you can offer me 4 week to pay my bill if i move to you but you don't seem to know how to conduct a business online. the amount of hassle is appalling and i will offer my help free of charge for you to make a better online service if you want. it is obvious that whoever set up your online service is incompetent and should be sacked or have their contract terminated.
i know people that use you for their electricity and gas and they have had no problems so i am thinking of changing from origin to you but i need to know if i can have 4 weeks to pay my bill i am on a dsp so i don't have enuf money to live but i need a phone and internet and the house i rent has gas hot water and stove can you help me i know i can help you
Thanks for offering to help improve our online service! The good news is you can certainly help out, by submitting specific ideas and feedback to our Ideas Hub where other users can vote on them to be implemented.
Regarding your specific questions about your financial circumstances, you'll probably find the answers you're looking for on our Concessions page.