Will my concessions move with me?

[pwrup18]

I have just received my 1st electricity bill for my new address and notice my concessions haven't been included.  The same will most likely happen with my next gas bill.

Can this be adjusted please......

Arline

[jaydeny]

Hey Arline,

Thank you for joining the Community!

We're sorry to hear this! We'll ask you to get in touch with our web chat team here who'll be happy jump into your account to ensure that your discounts are suitably applied.

Kind regards,

Jayden