Hi @MalouA. Thank you for your post. There are different reasons why a transfer debit may appear on your invoice, some examples are:
1. A debt has been transferred from another contract (eg. an old address and you have just moved)
2. There has been a credit transferred between accounts and the debit is appearing on the original contract
3. A refund has been completed post transfer of credit
To better answer your question, I would request that you send a private message with your account details and we can look into your specific account.
Hi and good afternoon,
Below is a partial answer to your query I noticed on a past post, the correct answer could easily be given to you when one of the moderators here spots this post of yours and asks you to private message them with your account details so they can delve deeper for you.