Very Old account details

[Whyuno]

Hi AGL.

Why in the AGL app and the online login portal am I seeing an account that is over a year old and showing as unpaid with amounts owing when I know that the account for the previous property is paid for in full (last payment made 23/01/2017). It's now 02/02/2018. I would think that is enough time for the app to refresh.

Can you make it disappears from my app?

Great, thanks.

[jaydeny]

Hey Whyuno,

Thank you for getting in touch!

This information could be visible for a few reasons, and we'd love to have a look into things for you! Please complete the 'Feedback' from in the 'More' section of the AGL app, and our team will be in touch with you soon.

Kind regards,

Jayden