Accounts and Billing

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Search for answers relating to your AGL account or your AGL online services.

Refund enquiry

Conductor
I have bill smoothing fortnightly payments set up with AGL. This morning I made the payment online but when I changed the pre filled amount paying box it changed back when the page refreshed and I didn't realise, so paid the entire amount instead of my $94 payment. My bank can't cancel it and agl have said they won't receive it till Monday but generally only refund if the account is in credit, mine won't be it will just be paid off. They have left me with nothing, I urgently need that money to feed my family, has anyone had anything like this happen and convinced them to refund?
17 REPLIES 17

AGL Moderator

Hey Beachtut,

 

Thanks for reaching out!

 

I'm sorry to hear that this matter has caused such a high level of frustration. If you still require assistance, you're welcome to send me a private message with your account details and I'll be sure to help where I can.

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

I doubt it Kezry and I am sorry for the circumstance you find yourself in.  It is difficult enough.   I have closed my account with AGL now and still waiting after three months for the balance of my credit to be paid. Good luck

AGL Moderator

Hey Ronni,

 

Thank you for your post!

 

If you'd like to follow up on your refund, you can get in touch with our web chat team here: aglener.gy/ChatCom.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Semiconductor
 

Semiconductor

hi I have over 1000 in credit as I do love to be ahead of my bills I also have other ones needing payment I'm wanting to know if that credit can be refunded back  .. Regards Lee

AGL Moderator

Hi Whitey00,

 

If your account is in credit then you can definitely request a refund. You'll need to get in touch with our customer service team to arrange this, who can be contacted via web chat here.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Please refund$156 in cr.