Paid electricity bill a day late

[Daniella1989]

Hi there,

I’ve been an AGL customer for years and I have my gas and electricity with you. I’ve always paid my AGL bills on time, but for this bill I absolutely forgot to pay on the due date. My electricity bill was due on the 6th of Feb and I payed it this morning via bpay.

Am I still entitled to the discount that I get on my bill?

[jaydeny]

Hey Daniella1989,

Thank you for your post!

If your account is paid after the due date, even by one day, our system will always expect that the full amount be paid as opposed to the discounted amount. However, we understand that sometimes life gets in the way! Please get in touch with our web chat team here who will be happy to have a look at your account and see what can be done about honouring this discount for you.

Cheers,

Jayden