Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

PLANS

Switched-on

WHY DO I CONTINUALLY get emails saying "We have a cheaper plan for you" but when i go online and do a chat with a staff member they say "No that plan is not cheaper" . I waste my time every time doing this. This whole new system of giving up the cheapest plan is a nonsence. It's confusing and time wasting-which it is designed to do. Either get the information correct or stop sending it out to me.

1 REPLY 1

AGL Moderator

Hi jmbow! 

 

Welcome to AGL Community! 

If you are getting contact about a cheaper bill, then we have done the calculations to confirm this. 

 

If you are getting conflicting information, please send our dedicated team a message on the AGL App so they can investigate that for you. 

Thank you 

Ellen