My Account

[Teddybear]

my account is not available ???? when will this issue be resolved?

[jaydeny]

Hey Teddybear,

Thank you for your post!

We are aware of the log in issues currently impacting our online service and we'd like to apologise for any inconvenience caused. We do not currently have an ETA for restoration, however you can get in touch with our web chat team here if you require any assistance urgently.

Kind regards,

Jayden 

[Teddybear]

Hello Jayden,

well, it is now 10/7/2018 and I just spoke to one of AGL's consultant who reassured me that this is uue is now resolved.  I have tried to log in but still unsuccessful.  It is very disappointing to say the least.  

Please get this fixed once and for all.

[jaydeny · Accepted solution]

Hey Teddybear,

I'm sorry to hear that you're still being impacted by this issue!

Please send me a private message including your account details and screenshots of the errors you're receiving and we'll be in touch ASAP.

Kind regards,

Jayden

[Teddybear]

Hi Jayden,

Thank you for your reply.  I can now say that after a long time it has finally been resolved and the issue was the account number which was missing .  Claire kindly attended to this matter and it is now fully functional.

 Thanks again for your prompt responses to the posts.