I want to speak to an operator!!!!!!

[RosiE_15]

All I wanted to do was speak to an operator and change my credit card details.... simple you would think? 
but no, clearly you don’t want to provide me with any customer service what do ever... 

I don’t want to use the automated system! I just want to speak to a person!!!!

i think I will have to go to a company that will provide me with a person to talk to...

regards a not very happy customer!!!!

[David_AGL]

Hi @RosiE_15 , no problem - the automated system is there to handle common queries quickly, but you will always have the option to speak with a real agent, either by phone or web chat.